Welcome — these terms set out the agreement between you and our company regarding enquiries, project work, and use of our services. By requesting a quote or contacting us you acknowledge these terms.
1. Quotes and estimates
Any quote we provide is an estimate based on the information available at the time. Final pricing may vary depending on site survey, scope changes, material selection, and unforeseen site conditions. Quotes are valid for 30 days unless stated otherwise.
2. Site access and preparation
Customers must ensure safe, clear access for our team and remove loose items from the installation area. Additional preparation work may be charged separately if required.
3. Deposits and payment
A deposit may be required to confirm bookings. Final payment is due on completion or according to agreed milestones. We accept bank transfer and card payments where available.
4. Warranties and care
We provide a workmanship warranty for installed epoxy floors; the duration and terms will be stated on the quote. Regular maintenance and following our care guidance helps preserve the finish.
5. Liability
Our liability is limited to the value of the contract. We are not liable for indirect or consequential loss. This does not affect your statutory rights.
6. Data and privacy
Contact information and any personal data you provide will be used to communicate about your enquiry, provide quotations, and for administration. If you opt into our newsletter we will store your email to send updates and offers; you may unsubscribe at any time.
7. Cancellation
Cancellation policies will be outlined in your quote; failure to provide agreed access or information may incur charges.
If you have questions about these terms, contact us at jalepoxyresin@gmail.com.